In today's business, the supervisor or team
leader is the main link between the organization's goals and the people who are responsible for the daily activities that make those goals a reality. Because of the necessary
and integral role that this position plays, it is obvious that good supervisors and team leaders are the key to the success of any organization.
With a role and function of this magnitude, it
would seem logical that the process of becoming a supervisor and team leader would require years and years of training. However, most supervisors and team leaders have had
little or no training in the required skills. Almost universally, today's supervisory force is made up of men and women who have been promoted from being a super-worker to being a supervisor or
team leader. Understanding and continuously utilizing the correct skills is a powerful force that assures the achievement of organizational goals.
There are three essential elements comprising the Supervisory Development Process
Attitude Development; Attitude is the basis of all individual behavior. Improved results and
productivity begins by developing the attitudes that govern the person's behavior.
Behavior Management Skills; We need to remember that better than 50% of a supervisor's time
is spent managing other people. To be effective in this role, it is important that the individual develop the skills necessary to effectively communicate and maximize productivity.
Goals Accomplishment;
The Supervisory process provides a proven goal accomplishment model that can be immediately applied to any organization.
Important issues and concepts covered in the process are;
- The Role of a Successful Supervisor
- Effective Goal Setting
- Developing Confidence
- Managing and Controlling Your Use of Time
- Understanding People
- Motivation
- Delegation
- Constructive Discipline
- Decision Making and Problem Solving
